If you are interested in trying this new feature to see how it works, you can now access a 30 minute Microsoft Social Listening Community Trial walk-through.
It doesn't require you to install or configure anything on your system, it is available online and is based on a pre-built set of topics.
What is Microsoft Social Listening?
This information is provided via an overview dashboard and users can then drill down based on criteria such as Sentiment, Source, Keyword and Language.
With Twitter data, users can even drill down into specific posts and then reply, re-tweet and favourite.
By understanding what people are saying about your organisation or product you can identify leads and opportunities, track your campaigns, identify and connect with influencers and also act on potential problems or issues that users are reporting on social media.
Take a look at this short introduction video to understand the features of Microsoft Social Listening
What is included in the 30 Minute trial?
- See a summary of search topics
- Volume of posts
- Hover on a search topic to give further information regarding search terms and languages
Drill Down on search topic
- See total number of posts
- See Sentiment scale (Positive, Negative, Neutral)
- Volume history of posts
Drill down on Source (Blogs, Facebook, Twitter, YouTube)
- Sentiment (source and topic)
- Sentiment history
Filter Posts based on
Watch an Introduction video to understand how to use the 30 minute Microsoft Social Listening Community Trial Walk-through